Privacy & Cookie policy
LOYA Shipping, Delivery and Costs
Delivery Time
Delivery to the specified address within 3-5 working days.
Shipping and Return Costs
The cost of the specific delivery can be found once you proceed with placing your destination.
The return costs will be deducted from the amount of your refund.
How Can I Track My Order?
When your ordered items are shipped, you will receive an email with a tracking code. You can use this code to track your order.
What Happens If You're Not Home?
If you are not home at the time of delivery, it will be delivered to the nearest pick-up point of the delivery service.
LOYA Returns
Return Conditions
The items must be in their original condition and include all labels and price tags. You have 14 days to return an item after receiving the product.
How Can I Return?
If you made the purchase, you can request the return via the link provided in the emails we sent you about your order.
Once you have requested the return, we will send you an email with shipping instructions and as many labels as packages you need to send.
Follow the instructions and drop off your return at the chosen pick-up point of the carrier we have provided you with.
If you no longer have the original packaging, you can use another packaging, but make sure it is well sealed to prevent items from getting lost. You do not need to write an address on the package.
It is not necessary to include the purchase receipt.
Note: Ship the items you want to return before the return period expires.
Refund
If you return an online purchase, you will receive the refund via the same payment method you used for your purchase.
Once your return has safely arrived back to us, you will receive a confirmation email. We will inspect the product, and once approved, you will receive your refund within 3 working days.
You will receive a confirmation email once the refund has been processed. Please note that, after your return has been processed, you will receive the amount within 14 days, depending on your bank.
If more than 14 days have passed and you have not received the amount, please take this confirmation to your bank so they can help expedite the process.