Terms and Conditions

GENERAL TERMS AND CUSTOMER INFORMATION LOYA

A. General Terms and Conditions

1. Scope, Customers

I. These General Terms and Conditions apply to all business relations between the company LOYA and its customers in the version valid at the time of conclusion of the contract. They also contain important legal information for customers. Contradictory, deviating, or supplementary general terms and conditions of the customer, even if known, do not form part of the agreement unless the company has agreed to contradictory, deviating, or supplementary general terms and conditions of the customer in their entirety or with regard to individual provisions.

II. Customers of the company within the meaning of these general terms and conditions are both consumers and entrepreneurs. Entrepreneurs are natural persons, legal entities, or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity. Consumers are natural persons who enter into a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity.

I. All offers of the company are non-binding and without obligation. An agreement between the company and the customer is only concluded when the company accepts an offer from a customer. In the event of typographical or calculation errors or mistakes on the website, the company reserves the right not to accept an order.

II. When a customer places an order via the company’s website, the company immediately confirms receipt of the order. This acknowledgment of receipt of the order does not constitute acceptance of the offer but merely informs the customer that their order has been received by the company.

III. By sending an order to the company via the company’s website, the customer makes an offer to conclude a purchase contract with the company. Acceptance of the offer and conclusion of the agreement with the company takes place by an express declaration of acceptance by email or by sending the ordered goods to the customer. The company has the right to accept the contractual offer made with the order via the company’s website within 5 days of receiving this offer by means of an express declaration of acceptance or by sending the ordered goods. If the customer completes their order with a payment instruction via a direct bank transfer, the contract is concluded at the latest with the sending of the payment instruction by the customer.

I. Payment via immediate bank transfer with the online payment system Buckaroo.

II. The price stated in the presentation of the goods is the total price including any value-added tax (currently 21%) and other price components, but excluding delivery and shipping costs.

I. In addition to the purchase price, the company charges the customer for shipping costs. The amount of the shipping costs can be found on the company’s website. In addition, customers are clearly informed of the shipping costs on the order page before placing an order.

II. In the case of deliveries of goods to countries outside Europe, import duties may be levied for the import of goods, which are the responsibility of the customer. The amount of the import duties varies by customs territory. The customer is responsible for the correct payment of all necessary customs duties and costs.

I. Delivery takes place at the delivery address specified by the customer as part of the order. If the customer/recipient specifies an alternative delivery location with the shipping service provider, the transport risk of the package transfers to the customer/recipient upon delivery at the delivery location.

II. If multiple items are ordered, the company has the right to send the goods to the customer in multiple parcels, provided this is reasonable for the customer. Any additional shipping costs incurred are borne by the company.

The shipment of the goods generally takes place within 2 days. Final delivery will take 3-5 business days.

I. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the buyer upon transfer, in the case of a mail order purchase, upon delivery of the goods to the forwarder, carrier, or other person or institution designated to carry out the shipment.

II. If the customer is a consumer, the risk of accidental loss or accidental deterioration of the sold goods does not pass to the buyer until the goods are handed over, even in the case of mail order sale.

III. The handover is the same if the buyer is in default of acceptance.

I. The delivered goods remain the property of the company until full payment has been made.II. For customers who are entrepreneurs, the company retains ownership until all claims to which we are entitled from the business relationship on any legal grounds against the buyer are fulfilled.III. The customer is obliged to notify the company immediately of any seizure or other impairment of the reserved goods by third parties.

I. Consumers have the legal right of withdrawal. The company informs customers on its website about the existence or non-existence of a right of withdrawal, the conditions, details about the exercise, in particular the name and address of the person to whom the withdrawal must be notified, and the legal consequences of the withdrawal. In the case of orders via the internet, the customer also receives a withdrawal instruction in text form at the latest upon conclusion of the contract, which complies with the legal requirements.

II. The consumer must return or hand over goods that can normally be returned by mail (including parcel services) without delay and in any event within fourteen days from the day on which the consumer informs the company that they are withdrawing from the contract. The deadline is met if consumers send back the goods before the end of the fourteen-day period. The consumer bears the direct costs of returning the goods.

III. The right of withdrawal does not exist, in particular in the case of distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The customer’s warranty rights and the company’s liability are governed by legal provisions.

I. The company undertakes to treat the personal data of customers confidentially. The collection, processing, and use of personal data are carried out in accordance with legal provisions. Personal data will only be passed on to third parties as part of the execution of the contract. The data received from the customer are collected, processed, and used by the entrepreneur for the settlement of the contract.

II. Customers can request their personal data stored by the entrepreneur at any time. Information can also be provided by email. Customers can contact the entrepreneur at any time to delete user information within the framework of legal provisions. More information on data protection can be found in the separate data protection declaration.

B. Information for Customers

1. Seller Information

Email: support@loyaclothes.com
Website: www.loyaclothes.com

Cancellation Policy

Right of Withdrawal You have the right to withdraw from this agreement within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. In the case of goods that can normally be returned by post (including parcel services), we may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must send back the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to: NAME, ADDRESS, ETC.

The deadline is met if you send the goods before the end of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to establish the nature, characteristics, and functioning of the goods.

The essential characteristics of the goods are derived from the respective product descriptions of the offered products.

If you place an order via our website, the contract is concluded in accordance with § 2 of our General Terms and Conditions.

Our payment and delivery conditions can be found in sections 3, 4, and 5 of our General Terms and Conditions.

The conclusion of a purchase contract takes place by offer and acceptance. You can place an order via our internet pages by placing a selected product in the shopping cart. To do this, click on the “Add to Cart” button on the product page. If you wish, you can add more products to the shopping cart in the same way.

After selecting the product(s), you can click on the “Shopping Cart” button. A new page will then open with the previously selected contents of the shopping cart. Here you will be asked to enter your details to complete your destination. After doing this, you will have the opportunity to make the payment via your desired payment method. Acceptance by us takes place in accordance with section 2 of our General Terms and Conditions.

If you place an order via our website, the text of the contract will be stored by us and sent to you on request by email or post, together with the General Terms and Conditions that apply at the time of the conclusion of the contract.

Before bindingly sending the order, you can continuously correct your input using the input devices you use (usually keyboard and mouse). In addition, all entered data will be displayed again in an overview before the binding submission of the order and can also be corrected there using the input devices you use. Before bindingly sending the order, you always have the option to cancel the ordering process by closing your internet browser.

The Dutch and English languages are available for the conclusion and handling of the contract and for customer service.

Customers are entitled to the statutory right of liability for defects in goods. If you have any questions about our products, you can contact our customer service at: support@loyaclothes.com

LOYA accepts no liability for spelling errors in the recipient’s email address for the voucher. LOYA also accepts no liability for loss, theft, misuse, or delayed delivery.